Jason Grove, D.O.

Roanoke, VA

Mountain Psychiatric LLC
5115 Bernard Dr, Ste 105
Roanoke, VA 24018
Ph 540-728-1570

mountainpsychiatricllc@gmail.com

 

Welcome to Mountain Psychiatric LLC, our staff is committed to providing high quality care and treatment for psychiatric disorders.

 

Administrative Office

Our office is open 8:00AM until 5:00PM Monday through Friday.  Messages can be left on a confidential voicemail and will be checked regularly. As this office is not equipped to handle emergencies, in the event of an emergency during the day or after hours contact Respond at 772-2801 or Connect at 981-8181, dial 911, or go the nearest emergency room.

 

Scheduling Appointments

Every effort will be made to schedule a mutually convenient meeting time, your doctor will schedule your next appointment with you at the end of each session.  It will be up to you to keep a record of your appointment times to ensure timely arrival and adequate session time to work.

 

Arrival

Please arrive promptly and expect your doctor to meet you in the waiting room at the time of your appointment. Be courteous while waiting as there are other patients in session.

 

Prescription Refills

Refills can be requested at the time of appointment or requested via voicemail.  Please allow the office at least one week notice before your prescription is to run out if phoning in for a refill.  Arrangements for and continued good faith payment of bills is required for continued medication refills.

 

Payment and Fees

Payment is expected at the time of services. We accept checks, cash, or credit cards. Your doctor will provide you with a receipt of payment with the necessary information for you to be able to submit the receipt to your insurance should you choose.  As a “Non-participating Provider” your doctor’s fees may be reimbursed in whole or part by your insurance company. Other charges could be incurred at an hourly rate for paperwork needing completion by the doctor or extended phone calls. Nonpayment of bills is grounds for termination of services.

 

Cancellation and No-Show Policy

If you are unable to keep your appointment kindly give three days notice; otherwise you will be billed for your missed appointment. Multiple no-shows is grounds for termination of services.

 

Inclement weather

The office will follow Roanoke County school closures.

 

Confidentiality

As a general rule, information shared during sessions is kept inconfidence unless given written consent to disclose certain information to another.

There are however important exceptions to confidentiality required by law, specifically: plans, ability, and intent to cause serious harm or death to yourself or others in the very near future, reported abuse, impaired licensed professional, court ordered disclosures, and unpaid bills whereby only necessary information will be released for collections.

 

Mountain Psychiatric LLC

5115 Bernard Drive, Suite 105

Roanoke, VA 24018

540-728-1570